IKS

IT & Telecom
Infrastructure
Solution and Services
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Maintenance
Setting up a network and IT solution that best suits your business, is our expertise. But, the IT devices and equipment can pose a challenge if not rendered attention. IKS does not want you to be in this catch-22 situation. Thus, we ensure that your IT set-up runs smoothly, and improves your business efficiency.

IKS brings to you, Desktop Management Solution, which is completely web-based windows desktop management solution. This is a solution that manages thousands of desktops, from a centralized location. Our Desktop Management Solutions are completely automated, from a simple process like configuring the computers to a complex process like software deployment.

With our network neutrality, we easily manage any windows network like Work group, or Active Directory, or other directory services.

We make IT simple for your organization and especially for your employees. With this clear insight, we standardize all the desktops by applying uniform configurations like short cuts, printers, and even wallpapers, etc. We make managing desktops easy for you, by automating some of the activities like installing software, implementing strict security policy, protecting your desktops from viruses by restricting USB, etc.

All your IT network and systems are audited including the hardware/ software, software compliance details, detecting prohibited software usage, etc. We ensure that all the IT devices and network your organization employs is automated, standardized, and goes through a strict audit process.

Some of our solution features are:

  • OS Deployment
  • Patch Management
  • Software Installation
  • Remote Desktop Sharing
  • Asset Management
  • Service Pack Installation
  • Windows System Tools
  • Windows Configuration
  • Active Directory
  • User Logon Reports

IT Infrastructure Management: Services Stack


IT Infrastructure Management Services: Scope of Work

IT Facilities Management

  • Provide user/desk side support to IT Users
  • Common minimum client software support (e.g. MS Office tools, OA etc.)
  • Antivirus support
  • Vendor Coordination for break-fix support
  • IT Inventory Management (incl. software licenses)

Network Management

  • Network device & links up/down monitoring & reporting
  • Network device resource utilization (CPU, memory etc,)
  • Network link capacity utilization
  • Coordination with service providers/hardware vendors for link uptime & device replacements
  • Network Engineering
  • Network Security
  • Network redundancy testing

Server & Storage Management

  • Server up/down monitoring & reporting
  • Server resource utilization (CPU, memory, disk buffer/page sizes etc,)
  • Monitor running jobs and minimum (server) services
  • Server side user management
  • Coordination with service providers/hardware & software vendors for server uptime & replacements
  • Back-ups & Restorations, if possible remotely
  • Server Security
  • OS and DB Administration
 
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